Building a Property Management Firm from Scratch: Lessons in Growth and Client Retention

Dec. 10, 2025

In this episode, host Pete Neubig speaks with Nik Boone, founder, broker and owner of Ascend Property Management, about his journey building a successful firm that manages over 1,500 doors. Nik shares how he went from an 18-year-old pre-med student who didn't know how to rent a house to owning a large property management company. The discussion covers the foundational days of his business, including how he converted a single investor into a client who eventually bought 100 houses and remains a customer and mentor. Nik highlights his firm's differentiator: creating a "stress-free" and "all-in-one-stop-shop" client experience, which integrates services from deal finding and leasing to managing, construction, and maintenance, thereby reducing client churn.