"In this climate of heightened uncertainty, companies will be expected to become more resilient. In part, this comes down to agility."
This is our first episode titled "Anti-fragility" featuring nlighten Director & Customer Journey Mapping Specialist Brendon Bairstow-Klopper, and Justine Jackson-Fraser, Behavioural Specialist and founder of Psychology at Work.
Episode 7 - Enhancing Customer Experience
Episode 6 - The New Normal
Episode 5 - Changing consumer values
Episode 4 - Authenticity
Episode 3 - Changing touch points and the digitalisation of everything
Episode 2 - An increasing need for agility
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