Episode 33 Continuous Improvement and Managing Conflict w Jerry Fu

It's one thing to know the principles of conflict resolution - it's another to put them into action. And leading a continuously improving organization will result in times of conflict. In today’s episode, Jerry Fu joins me to talk about his time working at a large pharmacy chain and he shares some incredible stories from the trenches. We talk about his leadership journey, and his effective methods (Five C’s) for resolving conflicts in an organization or a workplace.

 

JERRY FU

Jerry Fu is a pharmacist and a conflict resolution coach. He works with Asian-American professionals on their career and life journeys. He focuses on resolving clients’ conflict at work, in the broader culture, and within themselves.

CONNECT WITH DOM

LinkedIn: linkedin.com/in/jerry-fu-pharmd-acc-53710187

Company Website: adaptingleaders.com

 

Key Topics in this podcast:

Jerry’s career

His leadership journeys

Conflict resolution explained

Effective methods to resolve conflicts ( Five C’s)

Leadership and becoming an effective leader

Reward good behavior or token of appreciation

Learning to dance “salsa” with Four C’s

How did Jerry get into dancing “salsa”?

Exclusive coaching for Asian American leaders

Understanding the difference between preference and principle

Importance of principle and values to an organizations

Jerry’s advice to a young person who is just starting their career

 

KEY TAKEAWAYS

 

Jerry understands clinical skills are important but the most overlooked skill within healthcare is building good team relationships.

Jerry underwent many twists and turns in his career that led him to become an effective leader that he is today.

The workplace (the pharmacy!) is Jerry’s place to experiment with various leadership frameworks.

Conflict resolution is addressing broken expectations in a way that is both respectful and beneficial to both parties involved.

Compassion, courage, curiosity, collaboration, and closure are the effective ways to resolve conflicts

 

Important questions from Jerry to remember:

What does success mean to you?

What is the benefit of achieving that success?

What kind of legacy do you want to leave?

What can you do today to work towards that legacy?