The Future of Patient Care: AI-First Approaches with Salesforce Agentforce

2025-10-14

In this episode of the Targeting AI podcast from AI Business, hosts Esther Shittu and Shaun Sutner discuss the role of AI in healthcare with Madhav Thattai of Salesforce and John Oberg of Precina Health. They explore the concept of being AI-first, the integration of AI in patient care, and the impact of agentic systems on healthcare outcomes. The conversation highlights how AI can enhance clinical practices, improve patient interactions, and streamline business processes, ultimately leading to better health outcomes and operational...

In this episode of the Targeting AI podcast from AI Business, hosts Esther Shittu and Shaun Sutner discuss the role of AI in healthcare with Madhav Thattai of Salesforce and John Oberg of Precina Health. They explore the concept of being AI-first, the integration of AI in patient care, and the impact of agentic systems on healthcare outcomes. The conversation highlights how AI can enhance clinical practices, improve patient interactions, and streamline business processes, ultimately leading to better health outcomes and operational efficiency. In this episode, the conversation revolves around the transformative role of AI in healthcare, particularly focusing on patient experience, the integration of Salesforce Health Cloud, and the balance between AI automation and human clinical judgment. The speakers discuss the supportive role of AI in clinical decisions, innovative applications in mental health, and the importance of trust and ROI in AI deployments. They emphasize the need for clear KPIs and the potential for AI to unlock efficiencies in healthcare delivery.

Featuring: Madhav Thattai, SVP & COO of Agentforce product management at Salesforce, and John Oberg, founder and CEO of Precina Health

In this episode, we cover how:

AI is used extensively in healthcare to enhance patient-provider interactions.
Being AI-first can lead to improved clinical and financial outcomes.
Salesforce's agentic technology is being used for customer support and marketing.
AI can automate routine tasks, allowing healthcare providers to focus on patient care.
The integration of AI in diabetes management has shown significant success.
AI can personalize patient care through meal planning and recipe suggestions.
The future of healthcare involves a collaborative approach between technology and human providers. AI is not the focus; it's a catalyst for patient experience.
AI supports clinicians without replacing their judgment.

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