Use This Tactic To Increase Recurring Clients

Join the FREE Home Cleaning Courses. Click Here

Introduction to Problem Solving 0:00

• Introduce the importance of problem-solving in business.

• Emphasize the need to stay in solution mode rather than complaining about problems.

 

Understanding the Problem-Solution Mindset 3:08

 

• Recognize that everyone faces problems (e.g., internet issues, employee challenges).

• Shift focus from the problem to finding solutions.

 

Influencing Others with a Solution-Oriented Approach 5:06

 

• Share personal anecdotes about teaching children the difference between problem-focused and solution-focused thinking.

• Encourage team members to adopt a similar mindset.

 

Aligning Actions with Goals 8:25

 

• Assess whether daily actions align with long-term goals.

• Encourage team members to evaluate their behaviors and adjust them to better align with their objectives.

 

Hiring and Training for Success 26:04

 

• Implement a structured hiring process to ensure the right candidates are selected.

• Train new hires effectively using updated systems and SOPs.

 

Offering Recurring Services to Clients 32:05

 

• Train team members to offer recurring services during initial client calls.

• Provide incentives for clients to choose recurring services.

 

Follow-Up Strategies 36:09

 

• Establish a follow-up process for clients after their initial clean.

• Use text messages and phone calls to encourage recurring bookings.

 

Continuous Improvement of Systems 48:09

 

• Regularly update systems and SOPs based on feedback and new information.

• Ensure that all team members are trained on the latest procedures.

Cautionary Notes

• Avoid focusing too much on problems; this can lead to a negative mindset.

• Ensure that all team members understand the importance of a solution-oriented approach.

Tips for Efficiency

• Regularly review and update SOPs to keep them relevant.

• Encourage open communication among team members to share solutions and best practices.

• Utilize technology to streamline processes and improve efficiency.