Elevating Luxury and Leadership Through Humanity: A Conversation about Honing the Human Edge with Edward Madywith Edward Mady
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals

Elevating Luxury and Leadership Through Humanity: A Conversation about Honing the Human Edge with Edward Madywith Edward Mady

2025-07-08
In this episode of The Customer Experience Bus, Dr. Joseph Michelli is joined by hospitality icon Edward Mady, author of Honing the Human Edge and former General Manager of The Beverly Hills Hotel. Together, they explore what it takes to lead with presence, build a culture of spirit, and empower teams to deliver once-in-a-lifetime experiences. Edward shares lessons from his remarkable career, reflecting on crisis leadership, frontline empowerment, and the subtle power of kindness as a strategy....
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