A hard reset for hospitality - surviving 2020 and thriving in 2021

2020-08-19

Robert Richardson FIH has faced a few challenges in his career. The most recent was taking up a new role as Manager of the Cave Hotel and Golf Resort in the middle of a pandemic. Caterer.com caught up with Robert 5 weeks after the move to talk about leadership, how hospitality has changed over the past few months and how the sector is gearing up for its toughest challenge yet – managing redundancies, creating leaner workforces and finding the right path fo...

Robert Richardson FIH has faced a few challenges in his career. The most recent was taking up a new role as Manager of the Cave Hotel and Golf Resort in the middle of a pandemic.

Caterer.com caught up with Robert 5 weeks after the move to talk about leadership, how hospitality has changed over the past few months and how the sector is gearing up for its toughest challenge yet – managing redundancies, creating leaner workforces and finding the right path forward.

"Leaders and managers also have to be mindful of their people’s mental wellbeing. Ultimately and analytically. redundancy will be based on costs at the end of the day and that is where emotional intelligence comes in. That's where our respect for the individual, our respect for their mental health and respect for their wellbeing comes into play." - Robert Richardson FIH shares his views on the reality of navigating the path ahead.

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