”Exemplifying Customer Experience” with Anuj Bhalla

In this episode of the Orange County Power Players Podcast, Danny Flores sits down with Anuj Bhalla, founder and CEO of ServiceMob, to discuss how his company is transforming the customer service industry. With a background in data science and experience at Accenture and MIT, Anuj brings unique insights into leveraging AI and analytics to improve customer experiences.

Anuj explains how ServiceMob is tackling one of the most overlooked challenges in modern business: creating exceptional customer service. He shares the journey from being a W-2 employee to becoming an entrepreneur, the gaps in the industry that inspired his vision, and how his cutting-edge technology addresses these challenges.

From defining "customer experience" in actionable terms to measuring its impact on business success, Anuj highlights how ServiceMob offers unparalleled insights that help companies improve satisfaction, productivity, and retention. He also shares advice for aspiring entrepreneurs on navigating financial challenges, leveraging AI, and planning for 2025.

 

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