Keith Rowe explains how "EQ Trumps IQ Every Time", that "There Is A Difference Between Leadership Versus Management" and tells us about "The New Business Opportunity - Customer Service". Hosted by Robert Hossary
About Keith Rowe
Having joined the workforce as a sixteen-year-old, Keith Rowe went on to become the Television and Electronic Technicians Institute of Australia (TETIA) Apprentice of the Year. From there, it was oblig...
Keith Rowe explains how "EQ Trumps IQ Every Time", that "There Is A Difference Between Leadership Versus Management" and tells us about "The New Business Opportunity - Customer Service". Hosted by Robert Hossary
About Keith Rowe
Having joined the workforce as a sixteen-year-old, Keith Rowe went on to become the Television and Electronic Technicians Institute of Australia (TETIA) Apprentice of the Year. From there, it was obligatory National Service, graduating from the Army’s Officer Training Unit (OTU) as a 2nd Lieutenant, and completing his two-year obligation as a Troop Commander within a Royal Australian Signals field regiment.
Back in the civilian workforce, Keith moved into sales and marketing with EMI, lucky enough to be offered the opportunity of a lifetime, with his appointment as inaugural National Sales Manager for the setting up of a Toshiba-EMI joint venture - the forerunner of Toshiba’s Australian operation. Eight years later, by then General Manager - Consumer Products for Toshiba Australia, he stood down to form his own company to pursue consulting and training work.
Keith also set up the Australian distributor for Casio (as Managing Director), the recovery of Sanyo’s market position in the early nineties (as General Manager - Sales and Marketing), and the re-structuring of Sharp Corporation of Australia (as Corporate Director and Group General Manager).
Keith has taken his renowned ‘KNACK of Selling’ program to wherever it was demanded across Australasia and Southeast Asia. He has conducted workshops in close to a hundred locations - from Sanyo’s International Headquarters in Osaka Japan to a scout hall in outback Australia - involving well over a thousand participants.
He has worked across a wide span of market sectors, including computers, sporting goods, jewellery, homewares, telecommunications, electronic components, and too many more to mention here today.
Keith is an active speaker, trainer, and writer, he has published close to a hundred articles and has an evolving series of books.
Episode Notes
Lesson 1. The Expression “Knowledge Is Power” Is Now Redundant …” Knowhow” is now the power! 06:00
Lesson 2. EQ Trumps IQ Every Time! 12:32
Lesson 3. The New Business Opportunity…Customer Service 20:29
Lesson 4. Discrimination Versus Equality … Totally Different Things! 26:45
Lesson 5. Be skilled at having Conversations 34:14
Lesson 6. Don’t just talk. Question, Listen, and Watch! 41:09
Lesson 7. Persuasion Is A Matter Of Style … Conviction Is A Matter Of Process! 48:13
Lesson 8. “Do You Think?” Versus “Do You Feel” … Very Different Connotations! 51:39
Lesson 9. There Is A Difference Between Leadership Versus Management 54:36
Lesson 10. The Long-Term Challenges Of Preserving Relationships Are? 59:02
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