Mastering difficult staff conversations

Managing people isn’t easy—especially when conversations get tough. In this episode of “Confessions of a Cleaning Business Owner,” we break down how to handle difficult staff conversations with confidence and compassion. From employee performance and attendance issues to team dynamics and even personal hygiene concerns, we share practical communication strategies you can apply immediately in your cleaning business.

You’ll learn how to prepare for hard conversations, set clear boundaries and policies, and listen in a way that uncovers the real issues behind workplace challenges. We also talk about the power of community support and how masterminds can help you navigate tricky situations without feeling isolated as a business owner.

If you’ve ever thought, “I’ve had all of those this week,” this one’s for you.

What You’ll Learn

• How to start difficult conversations before problems escalate
• Practical frameworks for addressing performance and attendance issues
• Setting boundaries and policies that protect your team and business
• Approaching personal hygiene conversations directly and sensitively
• Improving team dynamics to boost morale and reduce friction
• Balancing empathy with business needs to drive better outcomes