Multimodal Incident Management

Road agencies increasingly recognise the value of coordination and cooperation with public transport operators in responding to road and transport incidents, as it helps support a more holistic and integrated multimodal approach to minimising traveller disruption.

Austroads has developed guidance for road-focused agencies to improve their capabilities in the management and resolution of an unplanned incident that negatively impacts, or has the potential to impact, the normal operation of more than one transport mode.

This webinar, presented by David Yee and Andrew Somers, provides an overview of the multimodal incident management (MMIM) research findings and agency guidance. The guidance examines worldwide MMIM methods and practices, and identifies key themes and principles for agencies to consider in planning and developing their MMIM capabilities. These themes include vision and strategy for MMIM, coordination and cooperation, integrated operations centres, leverage existing practices, integrated traveller information, traveller demand management and network load balancing, alternative transport services, multimodal data exchange, MMIM tools, and intelligence and decision making.

The webinar also offers advice on how to improve MMIM capabilities using a MMIM Capability Framework that consists of three components:

• a set of MMIM capabilities
• a MMIM Capability Maturity Model
• guidance

The capabilities are the foundational abilities that should be developed. The Capability Maturity Model is a maturity scale for MMIM capabilities that can be used by agencies to set future targets and to measure against. The guidance advises how to use the Capability Maturity Model to plan and improve MMIM capabilities.