Managing commercial conflicts between making money and the client’s best interests

(Need to turn volume right up on this one, due to mic issue!) Law firms more than others have to manage commercial conflicts between making money and the client's best interests. Ideally you should never have to do a balancing exercise between the two, if there is a conflict then your product should not be sold to the client. Repeated conflicts show that a different product should be made for perhaps a different market. I.E A business strategy rethink