Navigating The Important Future HCAHPS Survey Changes

This week on the Healthcare Experience Matters Podcast we are thrilled to share with you the rebroadcast of our HCAHPS 2.0 webinars covering the most important upcoming changes to the survey that will be headed our way in 2025.

Last month the Healthcare Experience Foundation (HXF) team delivered two free webinars designed to prepare you and your team for success with HCAHPS 2.0.

We provided a high-impact briefing on the expected changes to survey administration, including question modifications and eliminations, as well as the introduction of new domains and questions.

These webinars equipped attendees with the knowledge to leverage the new CMS HCAHPS survey, allowing you to concentrate and refocus your patient experience initiatives. 

The discussions were led by HXF President, Katie Owens, MHA, CPXP, and were moderated by Kim Bixler, HXF’s Director of Client Engagement.

If you are interested in the slides from these presentations, or any of the accompanying resources discussed in these webinars, please send Kim a message here: kim@healthcareexperience.org and she will send them over to you for free.