E16: Understanding your Business

I think every business owner needs to understand their own business, not just what it is, but how it runs at every level. That’s not saying you have to be involved in every decision and detail, but its sensible to remember the core route of what you do and experience it.

I wanted to get back to this, so I spent a couple of hours as a prison officer wandering the attraction. I spoke with customers, colleagues and looked in on some of the decisions that get made behind closed doors to see what effect they have on the ground level.

I always come back with something, a new idea, a new concept, ways of improving or just understanding some of the challenges faced day to day by our team.

The idea of doing this is to support the decision-making process and ensure we are making the right decisions for the right reasons and it benefits customers, employees and the business.

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