Joe Lafigliola: How Process Smart Helps Your Business Grow Without the Overhead

2025-05-21

In this episode of TradesTalk, Justin and Maggie sit down with Joe Lafigliola, founder of Process Smart, to explore how trades and service businesses can scale efficiently without breaking the bank on overhead. Joe shares how Process Smart uses a remote team in India and the Philippines to handle critical back office tasks like estimating, AR and AP, lead follow ups, data entry, and more, which is giving owners breathing room to focus on growth. They dig into why many companies stall between $4...

In this episode of TradesTalk, Justin and Maggie sit down with Joe Lafigliola, founder of Process Smart, to explore how trades and service businesses can scale efficiently without breaking the bank on overhead.

Joe shares how Process Smart uses a remote team in India and the Philippines to handle critical back office tasks like estimating, AR and AP, lead follow ups, data entry, and more, which is giving owners breathing room to focus on growth.

They dig into why many companies stall between $4 to $10 million, how overhiring can kill profitability, and why you should build infrastructure for $20 million before you hit it.

If you are tired of wearing too many hats or overloading your team, this episode breaks down how to add horsepower without adding headcount and grow the right way.

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