EP34 How to Deal with Customers You Really Don’t Like

Let’s face it: sometimes, customers can be a lot. Whether they’re rude, demanding, or just plain frustrating, we’ve all encountered those clients who make us want to hit “snooze” on our careers. But here’s the secret—kindness is the best way to survive, thrive, and even maybe win them over.

 

In this episode, we dive into the art of smiling through gritted teeth, keeping your cool, and turning difficult customers into loyal ones—all with a sprinkle of humor and a splash of sarcasm. Spoiler alert: This episode won’t make you like those customers, but it will show you how to handle them like a pro.

 

Plus, we’ll take a stroll through automotive history with examples from Henry Ford and Mercedes-Benz—because who doesn’t want to hear how the masterminds of the past kept their cool while revolutionizing the car industry? (Trust us, it’s better than it sounds.)

 

So, if you’re ready to take your customer service to the next level—without throwing anyone under the bus (yet)—this episode is for you. Grab your coffee, put on your best customer-facing smile, and let’s get into it.