AOD - November 1, 2023 with Omar Hasan, MD, MPH

Andy's Open Door Recording
Wednesday, November 1, 2023
Guest: Omar Hasan, MD, MPH

Wednesday’s Andy’s Open Door program began on a somber note, with Andy reflecting that the world – and in particular, our Maine and New Hampshire communities – has changed following last week’s tragedy in Lewiston. He expressed gratitude to our colleagues at Central Maine Medical Center and St. Mary’s, who provided care to those who needed it, and noted how inspiring it was to see our MaineHealth care team stepping up to serve in so many different ways, and our emergency rooms prepared and ready to serve in a heroic fashion, if needed.

Andy also noted that in the wake of this horrific tragedy MaineHealth will continue to take steps to keep our care team safe, citing the prioritization of the Workplace Violence Prevention Steering Committee efforts under way.

Andy’s guest, Chief Quality Officer Omar Hasan, MD, MPH, lifted spirits as he spoke about Quality and Safety initiatives across MaineHealth, and our work to become a high-reliability organization – including the qualities that define what that means. Omar spoke of the spirit of collaboration and the improvements MaineHealth has made with input from people providing care at the front lines, and the value of incremental change over time. Omar celebrated the achievements on the system Quality Dashboard and outlined what’s next in our patient safety journey.