#93 Work Hard and Be Nice to People with Nicole Townsend

After two years of the pandemic that shook the core of who we are, we are yearning to connect to good simple values that make us human. So, when I spotted this post on LinkedIn, I couldn’t resist liking it and commenting.

Little did I know that this post was going viral with 2.5 million views and 30,000+ people reacting to it.

I invited her to talk about the key lessons she’s learnt from that post and share her journey as an HR professional and her perspective on the great resignation.

In today's episode 93 of the Meaningful Work, Meaningful Life podcast, I am delighted to talk to Nicole Townsend, the founder of experience counts. She works with companies and leaders to support their employee experience. Right from the moment someone wants to join the company, through the recruitment process and then developing and growing them, helping them navigate change, and even through their exit.

The reporter turned Marketing/HR professional has developed an acute understanding that employees are just as crucial to a company as the customers, if not more. She believes that it’s important to understand employees’ experiences at every point to encourage them to do their best and connect to the purpose. Why? When people feel empowered, they give their all, which lead to positive business results.

In our conversation, Nicole shared how she was laid off then started her business successfully in the middle of the pandemic and the critical secrets behind employees' loyalty and satisfaction at work.

Find out more about this episode and the resources mentioned at www.francinebeleyi.com/podcast.