Teaching Help Desks How To Resolve Wi-Fi Issues

When users complain about poor Wi-Fi experiences to the internal helpdesk, too often the next step is to immediately escalate the issue to the Wi-Fi specialists of the organization. But in the spirit of “first call resolution” what if helpdesk specialists were empowered to quickly identify the root cause of a reported Wi-Fi issue? This would certainly be the least cost option providing the best customer experience.

Whether it be work-from-home or in the office, join us for this weekly webinar where we will explore the following topics…

• A few Wi-Fi fundamentals
• Identifying Wi-Fi root cause
• Once you know, here’s what can you do