How to Prepare For Problem Scenarios in Holiday Retail | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Did you know there's going to be six less shopping days this holiday season? Yeah, that's right. There will be almost a full week of less time between Thanksgiving and Christmas. And I know things can get crazy during December, but you've got to plan now.

So, what I want you to do today is, prepare your crew for what could go wrong. That could be anything from we've run out of gift boxes, to we've run out of receipt paper, to three employees are stuck and they can't come in.

We want to go through and come up with scenarios you probably have dealt with within the last few years and then make sure everybody understands what to do, and in what circumstances to reach you, and what decisions you allow them to make on their own. Because I'll tell you, when you work retail, you drill the details, especially at the holidays.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!