One of the Grandfathers Of KM, Bob Buckman, talks about need for rapid response

Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. APQC CEO, Dr. Carla O'Dell, interviewed him recently for APQC's Big Thinkers, Big Ideas series, and noticed the reason executives want knowledge sharing to work hasn’t changed much with time: the need for rapid response in the face of changing markets and customer expectations.