273. Closing the Backdoor: The Importance of Retaining Patients

In this episode, we explore why retaining patients is just as important as attracting new ones. Matt shares a real-world case where a patient nearly slipped out the “back door” mid-treatment, highlighting the risks to both patient care and the practice. You’ll learn simple, repeatable steps to protect your work, improve continuity of care, and keep patients engaged through treatment completion.

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