Ep 5. Curiosity Fuels Reinvention with Tonya Jackson

In this insightful episode, we sit down with Tonya Jackson, Chief People Officer at Lexmark and a driving force in tech industry transformation.

With an impressive journey spanning over three decades in R&D, supply chain, and HR, Tonya shares her unique approach to leading large-scale organizational change and building impactful HR-business partnerships.

What you’ll discover in this episode:

• Tonya’s transition from supply chain and R&D to HR leadership
• The evolving role of HR as a strategic business partner
• How Lexmark is building an AI-ready workforce—and winning the AI talent war from within
• Practical frameworks for overcoming change fatigue and engaging teams during transformation
• The importance of trust, authenticity, and listening in leading cultural shifts

Whether you're an HR leader, executive, or future-focused professional, this conversation offers tangible lessons you can apply to your transformation journey.

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Chapters:

00:00 - Welcome & introduction to the episode
01:16 - Meet Tonya Jackson & her career journey
04:00 - Navigating the transition to HR leadership
08:45 - The balance of data and empathy in HR
14:30 - Leading transformation: strategy, culture & trust
19:15 - Building AI capabilities at Lexmark
24:47 - Overcoming change fatigue & driving real impact
29:25 - The evolving role of HR in the age of AI
33:23 - Rapid-fire: Personal side of Tonya Jackson
36:59 - Closing & next steps