In this in-depth on-site conversation, Jon Reed and SAP SuccessFactors expert and customer advocate Jarret Pazahanick break out what they've learned from a hectic two days in Vegas. The guys hit on the show's highs and lows, from news to executive keynotes to a powerful closer from Michael J. Fox. Jon asks Pazahanick to elaborate on his critique of the SuccessFactors partner and certification approach - and what needs to change. The 60 minute talk is a gut check from what Pazahanick heard at the SuccessFactors influencer event last spring, and where we are now. Jon asks Jarret to address the "Jarret is a Workday fanboy" jabs he gets from time to time. The guys leave with a view of where SuccessFactors needs to go from here, and some continuing mysteries around payroll as a cloud service - something Jon will be addressing more fully in an upcoming diginomica article. Yes, you can get Busting the Omnichannel on iTunes.
Behind the 2022 un-predictions - how the techno-sausage is made! With Brian Sommer and Jon Reed
Crossing the enterprise buyer chasm - A live chat with Gartner‘s Hank Barnes
Customer success debunked and rebooted - a live talk about the role of service providers and SIs - with Josh Greenbaum and Bonnie Duncan Tinder
Getting hybrid (and virtual) events right - with hybrid event pioneer Paul Richards
Death to all silos - debating the customer-first enterprise, with Hyoun Park and Josh Greenbaum
The do's and dont's of transformation, and the danger of SI value erosion - with John Belden of UpperEdge
Brent Leary - Talking impact of data privacy, the art of enterprise video, and more
Beware of Legacy SaaS - a concept worth the debate
Bonnie Tinder on the gap between project success and mediocrity
CRM buzzword destruction and deconstruction - with Thomas Wieberneit
Is legacy SaaS a thing? Debating the SaaS 1.0 to 2.0 model and why it matters to customers
Getting customer data right, and other CX blogs/rants/beefs, with Nicole France and Liz Miller
Getting off of Legacy Mountain - obstacles to enterprise tranformation, with Maureen Blandford
The problem of extreme heterogeneity in the enterprise - with Josh Greenbaum
Breaking news - Quadrants and Waves are challenged by upstart vendor evaluator
Avoiding the SaaS lock-in blues - discussing cloud project results with Adam Mansfield of UpperEdge
The great cloud ERP benefits debate - what did we miss?
Deconstructing cloud ERP benefits, project meltdowns and more
Debating fresh data on hyper-personalization, CX, and content strategy - with Mathew Sweezey
Retail outlook - the highs and lows of retail in 2021, with Jake Knowles of BJSS
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