109 - Crucial Conversations: Start with the heart

When you identify a high-stakes, emotional issue with strongly opposing views  ... how quickly do you discuss it? 

Or do you resort to "silence or violence?" 

As promised last episode, welcome to our series on how to have difficult conversations. We are using the excellent "Crucial Conversations" as our inspiration.

Whether you have to tell somebody they smell bad, discuss a bad behavior with a loved one or give negative feedback to a colleague, listen to hear how practical and valuable this universal tool can be.  

We would love your questions and comments for future episodes: Email Mike and Mark.