Autonomy - The Success of HyVee

I have always been impressed with the level of customer service, responsiveness and the vast amount of choice we, as consumers, are given at HyVee. It doesn't seem to matter if that store is in a small Iowa town or in the Greater Des Moines Metro...the attention to detail is always there. Recently the Windsor Heights HyVee installed a new Starbucks, much to the delight of the community. That event allowed me to sit down with Matt Heldenbrand the Store Director and ask lots of questions about what makes HyVee tick and the business of grocery stores. Have a listen...

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