Mind Reading AI Platform for Customer Insights with Sean Gigremosa, Founder, Claritiv, Episode 274

Meet Sean G CEO and Founder of Claritiv

a customer insights platform powered by AI - its like mind reading!

This riveting podcast episode explores the cutting-edge role of AI in unlocking the power of mind-reading-like insights from customer conversations. It dives into a sophisticated tool that goes beyond mere transcription, analyzing tone, intent, and context to deliver game-changing clarity for mid-market B2B sales teams. Born from a hard-learned lesson in misunderstanding customer needs at Rolls-Royce, the discussion reveals a relentless drive to perfect conversational understanding, with a bold 2025 plan to transform trade show follow-ups into precision strikes. It’s a sharp, unapologetic vision of AI as a force multiplier, turning chaotic sales data into a strategic weapon for human ingenuity.

Conversational Clarity in a Noisy World
The episode kicks off with a nostalgic nod to "Would You Rather," a game that sparks debate over superpowers like mind-reading—setting the stage for a deep dive into decoding customer conversations. It’s a sharp exploration of how businesses often miss the mark by listening to confirm biases rather than to understand, leaving critical insights buried in tone, intent, and context.

AI as the Ultimate Listener
Enter a tool that’s less about flashy AI buzzwords and more about raw utility: a platform that dissects sales conversations with surgical precision. By integrating with Zoom, Teams, and CRMs, it captures audio (and potentially video) to unearth hidden gems—sentiment, inflection, and pain points—that basic note-taking apps can’t touch. This isn’t just transcription; it’s a game-changer for turning chaotic chatter into actionable strategies.

Sales: Where Talk Meets Triumph
The focus sharpens on mid-market B2B sales teams drowning in data but starving for insight. With dashboards that reveal deal health, rep performance, and customer needs, it’s a lifeline for leaders juggling long sales cycles. The real edge? A 2025 pivot to trade show exhibitors, transforming fleeting booth chats into precise, ROI-boosting follow-ups that make generic pitches obsolete.

From Failure to Epiphany
Rooted in a brutal lesson from a Rolls-Royce product flop, the discussion unveils the origin of a mission to rethink customer understanding. A decade in engine tech, a stint in digital product leadership, and a humbling VP takedown fuel a relentless drive to build tools that don’t just hear—they comprehend. This is about learning from the sting of arrogance to deliver solutions that actually fit.

The Future of Human-AI Synergy
AI isn’t here to replace; it’s here to amplify. The episode frames it as a tool akin to the wheel or the internet—a catalyst for human evolution in business. By automating the grunt work of analyzing countless calls, it frees sales teams to hone their craft, turning raw data into a coaching goldmine. It’s a bold vision of a world where tech doesn’t overwhelm but empowers.