In this episode of Lessons in Leadership, presented by Ryan Fernandez, we explore the evolution from motivation to engagement in workplaces. Delving into the past influences of motivational strategies, the discussion highlights the shortcomings of quick fixes like motivational speeches and superficial incentives. The focus now shifts to genuine engagement, a more holistic approach that considers the environment, incentives, management, and individual potential to foster an energized workforce.
We delve into renowned research by William Kahn and the contributions from the Gallup Group, uncovering the significance of understanding employee engagement on productivity, customer service, turnover, and profitability. The episode outlines Gallup's 12 questions of engagement, offering insights into how organizations can measure and enhance engagement levels.
Throughout, the emphasis is on creating a work culture where employees feel valued, motivated, and connected to the company's mission, leading to improved performance, reduced burnout, and enhanced overall morale.
To connect with Ryan - you can contact him through email on ryan@transform360.co.za