Calculating ROI for BPM initiatives within business cost centres: BPM RealTalk Episode - 4

In the fourth episode of BPM RealTalk, our host Mark Khabe engages in an insightful conversation with Kersty Christensen, a seasoned expert with over two decades of experience in providing strategic advice across diverse sectors, including government, private, and not-for-profit organisations. Kersty shares her valuable insights into calculating return on investment (ROI) for BPM initiatives within business cost centres, drawing from her diverse background.