A Look at ISO/IEC 17025:2017 - Section 7.9 “Complaints”

Complaints are magnified in ISO/IEC 17025:2017. Section 7.9 regarding complaints consists of seven separate clauses. This webinar will look at what documented information is required along with what records need to be maintained when a complaint is received. Specific requirements are specified in regards to keeping the complaint informed along with the approval of any corrective action taken as a result of a complaint. Presenter: Michael Kramer, PJLA Calibration Program Manager and Lead Assessor