With 97% of its sales in the drive-thru, Dutch Bros. Coffee is a force to be reckoned with when it comes to fast, efficient guest service. Systems Architect Brendon Gilbert shares how the 420+ location rapidly growing brand keeps the customer-server connection strong while it evolves its operations and modernizes its technology stack.
Episode 23 -Sports & Entertainment Venues Seize on Operational Efficiency to Enable Stellar Guest Experiences
Episode 22 Wendy’s Insider Shares How Operators Can Stay Focused on Labor & Staffing Essentials
Episode 21: Xenial Senior National Account Manager Betsy Boone Describes How Her Passion for Problem-Solving Influences Her Personal and Professional Life
Episode 20: Global Payments VP Ann Olinger Shares How She Encourages Diverse Perspectives
Episode 19: Let’s Talk Patents With Xenial Head of Technology Chris Siefken
Episode 18: Diversity and Innovation Series Tricia Binder, Co-Founder and President at Muros Discusses Her Mission of Engaging Humans with Public Art
Episode 17: Diversity and Innovation Series: Regina Campbell, VP of Strategic Partnerships and Marketing at Cinemark Shares Tactics for Enabling Successful Teams
Episode 16 Diversity and Innovation Series Sheila Bennett, Executive Director of Nonprofit CORE, Shares Her ‘North Star’ for Creating and Leading a Performance-Driven Service
Episode 15: Women in Innovation Series: Jackie Parker, Global Payments SVP of Talent Management, Shares Perspectives on Workplace Culture and Transformation
Episode 14: Whataburger Shares Perspectives on Data As The New ‘Currency’ for Restaurant Operators and Guests
Episode 13: Women in Innovation Series: Katharine Dalton of Xenial Shares How Data and Innovation Help Restaurants Solve Pain Points
Episode 12: An Automation Strategy for Today's Enterprise QSR
Episode 11: Women in Innovation Series: Kristin Zupancic of Global Payments Shares Perspectives on Leading Teams of Innovators
Episode 10: Women in Innovation Series: Amy LaFrank of Edible Arrangements Shares How To Drive Traffic Back to Stores After Covid
Episode 9: Bob Larimer from Hardee's Franchisee Boddie-Noell Discusses Payments Trends and Innovations
Episode 8: Women in Innovation Series: Kristen Addington of Whataburger Shares the Brand’s Agile Approach to Launching Digital Experiences
Episode 7: Women in Innovation Series: Alice Crowder of Tropical Smoothie Café Discusses Menu Innovation and Strategy
Episode 6: NRA Order-up Re-cast Xenial's Tama Looney Talks About Giving Guests a Socially Safe Experience
Episode 4: Golden Corral Franchisee Platinum Corral Reinvents the Buffet for Off-premises
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