How Self-Service is Changing Hospitality & Retail w/Epson’s David Vander Dussen & Josh Stanphill

2023-04-27

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Over 40% of people prefer ordering from a kiosk, a growing trend accelerated by COVID but has persisted due to labor shortages, convenience, and generational preferences. This week, Epson’s David Vander Dussen & Josh Stanphill return to the pod to explain the self-service trend, what it means as consumer return to stores, and where opportunities lie for VARs. How does self-service affect label printing needs? What does “experiential” retail mean to our guests? What trends are they watching next? #VARValue - What is Epson doing differently to mee...

Over 40% of people prefer ordering from a kiosk, a growing trend accelerated by COVID but has persisted due to labor shortages, convenience, and generational preferences. This week, Epson’s David Vander Dussen & Josh Stanphill return to the pod to explain the self-service trend, what it means as consumer return to stores, and where opportunities lie for VARs. How does self-service affect label printing needs? What does “experiential” retail mean to our guests? What trends are they watching next?

#VARValue - What is Epson doing differently to meet these new needs in retail and hospitality?

Referenced Articles:

Restaurant Consumer Insights

Delaget 2022 QSR Operational Index

Making the Case for Kiosks

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David - Self-driving AI lawnmower

Josh - Café Specialty coffee maker & Companion dog-babysitting robot

Dean - SpaceX Superheavy Starship (recorded one day before it exploded)

John - Apple Savings Account

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