Consumer Duty, its impact on dealers and the year ahead

This Motor Trader Podcast in association with Mann Island focuses on Consumer Duty which came into effect in July last year. What sort of impact has it had on dealers? What are the areas the FCA has focused on? What’s on the cards for this year and next? And how can dealers use Consumer Duty effectively to stand out in the market in a positive way. Taking part in the Podcast is Andy Muir, head of sales at Mann Island. Representing car dealers, we have Emma Harding, customer outcomes and compliance manager at fast growing Hendy Group. And we have Chris Ewart, sales oversight and engagement manager Mann Island, a specialist in motor finance and dealers.