Episode 3 - Differentiator or hygiene factor – where consumers stand on chatbots and virtual assistants globally?

The episode this week focuses on chatbots and virtual assistants. We investigate both sides of the fence to truly determine if they are in fact differentiators or if they're simply hygeine factors.

Sarah Hollinshead, Head of Content at RFi Group caught up with Peter Wyatt on Bean's unique selling proposition, their data security practices, how they are instilling comfort amongst users and some of their exciting new partnerships launching in the near future.

Chloe James, Group Media Director at RFi Group spoke with Pete Steel from Commonwealth Bank to discuss the catalyst behind creating their new chatbot, Ceba, the research and development process and their data partners behind Ceba and their plans for further personalisation of Ceba for the not so distant future.

The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

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