AI Won’t Replace This: The Irreplaceable Human Skills of Customer Service

As AI reshapes customer service, how can humans stay indispensable? Hannah, a mental fitness coach and CX expert, argues it’s not about competing with bots—but mastering what they can’t: empathy, adaptability, and emotional intelligence. Learn how her '5 Pillars Method' prepares teams for the future of work, why most companies get training wrong, and how to turn complaints into loyalty.