Neal Goyal & Mark Milutin [Tapcart VP of Sales] Interview

In this conversation, I chat with Neal from Tapcart about our journeys in e-commerce. Neal shares his experiences working with Shopify merchants, emphasizing the motivation he gets from helping brands grow. He talks about his role at Tapcart, focusing on customer retention and enhancing user experiences.

We discuss how both of us started in the industry, with Neal launching a brand on Shopify and me starting a wine business out of college. Despite the challenges, these experiences fueled our passion for D2C businesses. Neal's insights into the evolving e-commerce landscape and the importance of small tech and agency partners resonate with my own experiences at Bread Loaf.

I also highlight how Tapcart has become an integral part of our retention strategy, alongside email, SMS, and direct mail. This conversation showcases our shared commitment to driving innovation and growth for our clients in the e-commerce space.