Service Excellence Deep Dive with Certified Trainer: Extra Effort and Consistency

We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.  

 

In this episode we talk about:

• We don't teach Service Excellence because it's new. It's not new, it is who we are. 
• How building your competence allows you to give extra effort in your service.
• How certified trainers use coaching for performance in every training they facilitate

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Links from show:

Certify your trainers in ServiStar material 

 

Attend our course on Defusing Irate Members

 

Attend our Monthly Service Excellence Workshops!

 

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