From Microsoft VP to Scaling Success: Diana Gibson’s Leadership Playbook (EP 09)

Diana Gibson shares her extensive experience at Microsoft, emphasizing the critical role of Change Management in integrating new capabilities and ensuring Customer Success. She discusses the evolution of her career, the importance of building the right skills within teams, and the necessity of aligning organizational goals with customer outcomes. Diana also highlights the significance of curiosity, listening, and effective communication in fostering a successful work environment.

Key Topics

• The art of integrating new capabilities and the importance of strategic partnerships
• How to effectively manage change and ensure alignment across teams
• The significance of networking and learning from diverse workforces
• Advice for young professionals on embracing curiosity and seeking mentorship.

Guest

Diana Gibson is a retired Vice President of Microsoft Services and Customer Success, with a career dedicated to empowering people, delivering customer value, and driving business results through leadership and team development.

Diana currently serves on the Board of Advisors for Elevator 321, where she contributes her expertise in strategic growth and revenue enhancement.

Timeline

00:00 Introduction to Diana Gibson, Former VP, Microsoft
00:44 Building New Capabilities in Organizations
01:52 Risks and Rewards of Partnering
02:55 Lessons Learned in Integration and Change Management
04:48 The dangerous ‘Not Invented Here’ Mindset
05:48 The Evolution of Change Management
07:54 Integrating Change Management in Corporate Culture
09:58 The Importance of Leadership in Change Management
10:33 Scaling Operations and Team Structure
12:17 Customer Success: Key Characteristics and Integration
14:49 Customer-Centric Approach in Emerging Companies
16:21 Reflecting on Career Wisdom
17:29 The Importance of Networking for Career Growth
18:50 Learning Between Generations
19:58 Listening and the Power of Laughter

Host

Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.

A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.

About Elevator 321 and the College of Coaches

We’re about moving the needle for leaders of tech-driven business.  We should talk.  Reach us at Elevator321.com.

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