Trainer Certification Deep Dive in Service Excellence: Follow Through & Competence

We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.  

 

In this episode we talk about:

• Our Trainer Certification Consulting Calls - Bringing your stories
• How trainers and other support positions can apply these concepts
• How all 8 elements intertwine at every moment of truth. 

 

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Links from show:

Certify your trainers in ServiStar material 

 

Attend our course on Defusing Irate Members

 

Attend our Monthly Service Excellence Workshops!

 

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