Episode 41 - Pratical tips to writing an internal SLA

In this episode, Rick Vanover hosts and Simone Bennett co-hosts Hayden McManus. Hayden has a leadership role for both the AU Techheads site and his professional responsibilities at CommIT. Topics discussed include how an internal Service Level Agreement (SLA) should be drafted, what to look out for and how to communicate this to your organization. This is Hayden's first time on the show, so he is on the hot seat for "Three Views from You."