ProdPod, a Productivity Podcast
Business
Partly because I'm a tech geek and partly because of my professional responsibilities, I get to see a dizzying array of new technologies every day. And, I try to keep most of them swimming around in my head to differentiate the potential winners and likely losers in the market. FastCustomer is a productivity tool that I believe is one of those potential winners. According to its website, it is trying to "make customer service better for both companies and consumers." I think the concept (as I'll explain momentarily) is amazing and I hope it continues to be adopted by the broader consumer market and corporate customer service departments. Here's the problem it solves, how it works and what it means for your personal productivity. As you know, trying to get customer service on the line can sometimes be a major headache. FastCustomer steps in as a free Web, mobile SMS and smartphone app technology that waits for you, then connects you to customer service so you don't have any wait time. You can access the service via FastCustomer.com, install their Firefox or Chrome Web browser extensions, text 936-CALL-PLS, or use their Apple iOS or Android-based smartphone applications. You let them know what company you need a customer service call from and they do the rest for you. Once a representative is brought on the line, FastCustomer calls you and puts the representative on the phone. Poof! Think of the hours you'll save waiting from on hold! A few important details:
ProdPod: Episode 118 — Pondering Minimalism vis-à-vis Personal Productivity
ProdPod: Episode 117 — Getting More Resilient (Resilience and Productivity)
ProdPod: Episode 116 — Resilience and Productivity
ProdPod: Episode 115 -- Thinking INSIDE the Box! (Part 2)
ProdPod: Episode 114 -- Thinking INSIDE the Box! (Part 1)
ProdPod: Episode 113 -- Limiting Resources for Greater Productivity
ProdPod: Episode 112 -- Overcoming Burnout: Rest and Rejuvenation for Sustainable Productivity
ProdPod: Episode 111 -- Overcoming Procrastination
ProdPod: Episode 110 -- Overcoming Indecision
ProdPod: Episode 109 -- Overcoming Distractions
ProdPod: Episode 108 -- Overcoming Overwhelm
ProdPod: Episode 107 -- Managing People for Productivity
ProdPod: Episode 106 -- End of Workday Routine
ProdPod: Episode 105 -- The Power of Daily Routines: Morning, Midday and Evening Productivity Routines
ProdPod: Episode 104 -- The Myth of the Left and Right Brain
ProdPod: Episode 103 -- Managing Up for a More Productive Organizational Culture, Part 2
ProdPod: Episode 102 -- Managing Up for a More Productive Organizational Culture, Part 1
ProdPod: Episode 101 -- Software Review: Mind42 - Free Web-Based Mind Map Productivity Software
ProdPod: Episode 100 -- Mapping Your Productivity Using Mind Maps
ProdPod: Episode 99 -- Be the Superhero of Your Own Life
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