How do we know what we don’t know we don’t know?

Equality Impact Assessment relies crucially upon being able to predict the effects that a policy or service may have on different groups of people. The range of people and life circumstances we need to consider has got wider, yet we are all limited by our own experiences. We can't second guess the effects of service arrangements on policies in situations outside our knowledge. Consultation is therefore essential, but that comes with its own pitfalls too... You can read the transcript of this item in the accompanying Blog.