What is the experience of business when using state-funded support?

Following up from the Centre for Cities' policy briefing looking at the state-funded business support schemes on offer Andrew Carter, Centre for Cities speaks to Mike Spicer, British Chambers of Commerce and Peter Pledger, South London Business Association, about business support as it currently stands and what policymakers can do to improve what appears to be a very complex system. Questions are raised such as: what is the impact of a complex business support structure on businesses on the ground? What is the role of the public sector, when there is already private sector support out there? How do you strike a balance between national support systems and local ones? And with the first phase of the Business Bank announced, how effective is it likely to be and what more could it do to support business directly?