Ep59: Building an Extroverted Brand, Introvert Style: A Conversation with Tony Hsieh

In this first episode of 2014, I'm pleased to welcome Zappos.com CEO, "Delivering Happiness" author, and introvert entrepreneur Tony Hsieh to the podcast. We cover a range of topics, from how he handles his role as a very public leader to how his style meshes with the more extroverted culture (it's been called "zany" and "the whackiest," and encourages chance encounters to stimulate connection) of Zappos. We also touch on the new holacratic organizational structure that Zappos is adopting, and what motivates Tony to continue his investment in people and community.

Be sure to listen all the way to the end, when I announce just a few of the fabulous guests yet to come in 2014!

Dedication: This podcast is dedicated to Francis Vijay, a podcast fan and loyal member of The Introvert Entrepreneur Facebook Community. He sent me a message a week or so ago, requesting new podcasts (it's been a little while since the last one!). So Francis, this one's for you!

(Audio Correction: While I say at the start that this is episode 58, it's actually 59!)