How to Foster Positive Engagement with Steve LaChance

Welcome to Breaking Through in Cybersecurity Marketing, where we explore the hottest topics in cyber marketing, interview experts and help you become a better cybersecurity marketer! In this episode, Steve LaChance, Founder and CEO of discernr, joins Maria and Gianna to discuss how to foster positive engagement.

 

Discernr is a consultancy centered around product market fit for product led growth. They are currently building out some digital tools to make the process even more accessible. The company helps organizations at all stages of their PLG journey. Engagement, Steve explains, is a conversation that organizations of all sizes should be having. He also shares how he deals with burnout in the workplace. All leaders should be aware of the importance of maintaining a positive team dynamic in order to steer their staff away from burnout themselves. To do this, leaders and employees alike should each share their own expectations for their role and projected growth. While burnout typically means the employee is gone for good, disengagement is when an employee tends to stick with the bare minimum.

 

Then, Steve shares his best tactics to inspire change within his team. Step one is around daily communication of both expectations and outcomes. Listeners are reminded that when employees feel they are just doing tedious work, they tend to build up resentment for the work. Leaders should ensure their employees feel like they matter and that their work is appreciated and useful for someone. Sometimes, an employee’s lack of engagement can also be a result of a lack of career advancement opportunities. If a leader is not providing a path towards learning and knowing how to level up their skillset, the employee will end up providing those things for themselves and will ultimately leave your team. Steve explains that career advancement does not always mean a succession of higher job titles. Many people are much happier as senior analysts or marketers than they would be in a C-suite position. Before wrapping up, our hosts and guest reiterate the necessity of career advancement for employee retention. Finally, they engage in a fun guessing game to reveal what career Steve would pursue outside of the cybersecurity marketing field.

 

Links:

 

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