EPISODE 3 - Ashok Vaswani

“Listen, listen, listen to what your customers are saying”

As customer expectations change and digital adoption grows exponentially, how can retail banks keep pace and deliver world-class digital-first services?

Ismail Amla, Capita’s Chief Growth Officer, and entrepreneur and academic Vivek Wadhwa are joined by Ashok Vaswani, CEO of Consumer Banking and Payments at Barclays, in the latest episode of our new podcast series, ‘From Incremental to Exponential’.

Ashok shares his insights on how the Covid-19 pandemic has impacted consumer behaviours, the importance of creating a culture and mindset shift when going through digital transformation, and how Barclays have taken customers with them on the journey. 

19 mins