Balancing Expectations and Strategic Priorities: Reflections on the Role of the CAO

In this episode, Bev Hendry discusses the importance of strategic planning and effective issues management, sharing her insights on how local governments can better align priorities, manage expectations, and foster productive council-staff relationships. Joining us at the 2024 CAMA conference, Bev reflects on the path that led her to local government, and the most important lessons learned along the way.