ARC360 Podcast Episode 21 (S4, E2): Making the Connection - Amy Brettell, Zurich Insurance UK

In this episode, we catch up with Amy Brettell, Head of Customer, UK Claims, Zurich Insurance UK where she provides us with an insight into why she loves what she does; discusses the forever changing dynamics in satisfying customer wants and needs; and explores the role technology has to play in the claims process now and into the future.

She also reveals her inner ‘librarian’ and why her and pigeons' paths should not cross!