Special episode: Smarsh’s Brandon Carl on the technology, regulatory challenges and industry trends shaping the future of communications surveillance

Today’s episode is a special one produced in association with Smarsh, a global technology firm providing financial services companies with the tools to capture, store, and monitor their communications.

Today’s guest discusses how financial institutions are changing their communications surveillance programmes in response to an increasing regulatory focus on this space.

He details how generative AI is transforming both communications surveillance technology and the role of the professionals tasked with using such tools.

He also outlines how finance bosses and compliance teams can develop best-in-class surveillance processes.

Brandon Carl is executive vice president for AI and product strategy at Smarsh.

 

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Podcast notes

Smarsh's off-channel e-book: https://www.smarsh.com/off-channel-communications-emerging-best-practices