Influencing in the New Normal - Part 1

Influencing in the new normal will have a different look and feel. Face to face is replaced by screen to screen. Justin Smith-Essex, Group MD of ted Learning speaks to Matt Hayden one of our trainers around how we need to adapt our approach for the new normal. In this first episode, we explore what we mean by influencing and cover the first of the 6 principles, Reciprocity.